Privacy policy

At Coazin, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit coazin.com, place an order, or otherwise interact with our store.

1. Information We Collect

We may collect information that you provide directly to us, including:

Personal Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and purchase information
  • Customer service communications
  • Payment information, which is processed securely by our payment providers

We do not store your full payment card information on our servers.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Website interactions
  • Referral source
  • Cookies and similar technologies

2. How We Use Your Information

We may use the information we collect to:

  • Process and fulfill your orders
  • Provide customer service and support
  • Send order confirmations and shipping updates
  • Communicate with you about your orders or inquiries
  • Process payments
  • Improve our website, products, and services
  • Detect, prevent, and investigate fraud or unauthorized activity
  • Maintain business and transaction records
  • Comply with applicable legal and regulatory requirements
  • Send promotional or marketing communications when you have provided the appropriate consent

3. Cookies and Similar Technologies

We use cookies and similar technologies to help operate and improve our website.

These technologies may be used to:

  • Remember your preferences
  • Keep your shopping experience functional
  • Understand how visitors use our website
  • Analyze website performance and traffic
  • Improve our services and shopping experience

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

4. How We Share Your Information

We do not sell your personal information.

We may share information with trusted service providers when necessary to operate our business and provide services to you. These providers may include:

  • Payment processors
  • Shipping and delivery providers
  • Shopify and related ecommerce services
  • Analytics providers
  • Marketing service providers
  • Fraud prevention and security services
  • Other service providers that help us operate our store

We only share information that is reasonably necessary for these providers to perform their services.

We may also disclose information when required by law, legal process, or a valid governmental request, or when necessary to protect our rights, customers, or business.

5. Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information from unauthorized access, use, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of your information.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include:

  • Requesting access to your personal information
  • Requesting correction of inaccurate information
  • Requesting deletion of personal information where legally permitted
  • Objecting to or restricting certain processing activities
  • Withdrawing consent where processing is based on consent

To make a privacy-related request, please contact us using the information provided below.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Process and complete transactions
  • Provide customer support
  • Maintain business and transaction records
  • Comply with legal, accounting, and regulatory obligations
  • Resolve disputes
  • Prevent fraud and enforce our agreements

When information is no longer required for these purposes, we may securely delete or anonymize it where appropriate.

8. Third-Party Services and Links

Our website may use third-party services to help us operate our store, process payments, provide shipping services, analyze website activity, or provide other business functions.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

9. Children's Privacy

Our website and services are not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

When we make changes, we will update the effective date at the top of this page. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Coazin

Website:https://coazin.com  
Email:coazinshop@gmail.com  
Phone:+1 828-341-2511

Business Address:
37 Darlington Ave Unit 201  
Wilmington, North Carolina 28403  
United States

Customer Service Hours:
Monday – Friday: 9:00 AM – 6:00 PM (EST)  
Saturday – Sunday: Closed

Response Time:
We aim to respond to customer inquiries within 24–48 business hours.