Shipping policy

Thank you for shopping with Coazin. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.
  • Orders are processed Monday through Friday, excluding weekends and public holidays.
  • During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times are as follows:

  • United States: 5–13 business days
  • International Orders (where available): 7–20 business days

Please note that delivery times are estimates and may vary due to weather conditions, customs clearance, carrier delays, or other unforeseen circumstances.

Shipping Rates

Shipping costs are calculated at checkout based on your delivery location and the shipping method selected.

From time to time, we may offer free shipping promotions. Any applicable offers will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment.

Please allow up to 48 hours for tracking information to become available after your order has been dispatched.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is provided, please contact us immediately. We will do our best to update the address before your order ships. Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

Additional shipping charges may apply if an order must be reshipped due to an incorrect or incomplete address.

Lost, Delayed, or Stolen Packages

Once a package has been handed over to the shipping carrier, delivery is under the carrier's control.

If your package is delayed, lost, or marked as delivered but cannot be located, please contact us. We will work with the carrier to investigate the issue and assist you in finding a suitable resolution.

Customs, Duties, and Taxes

For international shipments, customs duties, taxes, and import fees may apply depending on the destination country.

These charges are the responsibility of the customer unless otherwise stated.

Delivery Delays

While we strive to meet all estimated delivery times, delays may occasionally occur due to:

  • Severe weather
  • Carrier disruptions
  • Customs inspections
  • High shipping volumes
  • Other events beyond our control

We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Coazin

Website: coazin.com  

Email: coazinshop@gmail.com

Phone: +8283412511

Address:

37 Darlington Ave Unit 201
Wilmington, North Carolina
United States