FAQ
1. How long does it take to process my order?
Orders are typically processed within 1–3 business days after payment has been successfully received.
2. How long does shipping take?
Estimated delivery times are:
A. United States: 5–13 business days
B. International Orders (where available): 7–20 business days
Delivery times may vary due to carrier delays, weather conditions, or customs processing.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number and tracking link.
Please allow up to 48 hours for tracking information to become available.
4. What payment methods do you accept?
We accept secure payments through trusted payment providers, including:
Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay,
Shop Pay
Available payment methods may vary depending on your location.
5. What is your return policy?
We accept returns within 30 days of delivery.
Items must be unused, in their original condition, and returned with the original packaging and proof of purchase.
Please visit our Return & Refund Policy page for complete details.
6. Can I cancel my order?
Yes. Orders can be canceled before they are processed or shipped.
If your order has already been shipped, you may request a return after receiving the package, subject to our return policy.
7. What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery.
Include:
Your order number
A description of the issue
Photos of the item and packaging
We will review your request and provide an appropriate solution.
8. Do you ship internationally?
Yes, international shipping may be available for selected destinations.
Shipping availability and delivery times are displayed during checkout.
9. How do I contact customer support?
You can contact us using the following information:
Email: coazinshop@gmail.com
Phone: +8283412511
We aim to respond to all inquiries within 24–48 business hours.
10. Is my payment information secure?
Yes.
All payments are processed through secure and encrypted payment gateways. Coazin does not store your full credit or debit card information.
11. Can I change my shipping address after placing an order?
If your order has not yet been processed or shipped, please contact us immediately.
Once an order has been shipped, we cannot guarantee that the shipping address can be changed.
12. Do you offer free shipping?
From time to time, we may offer free shipping promotions.
Any applicable offers will be clearly displayed on our website during checkout.
Still Need Help?
If you couldn't find the answer you were looking for, we're happy to help.
Coazin
Website: https://coazin.com
Email: coazinshop@gmail.com
Phone: +8283412511
Business Address:
37 Darlington Ave Unit 201
Wilmington, North Carolina
United States